A Family Business
The Lamb family has been serving Florida homeowners for over 40 years. What began as the father’s business, R&J Roofing is now son’s, Gulf Western Roofing. Since 1997, Gulf Western Roofing has expanded from Southwest to Central Florida, setting itself apart from its competitors by taking great pride in every installation.
We only hire the most qualified employees and we are completely committed to their continued growth. We push every employee to excel because their success is shared by everyone in the company. Our commitment was put to the test during the worst of the financial crisis in 2008. In an area like southwest Florida, where construction industries took the brunt of the fall, we refused to make the massive layoffs and cutbacks of our competitors. We emerged even stronger than before. Many of our managers have weathered the boom and the recession and now celebrate over ten years with the company.
Gulf Western Roofing also maintains a strong sense of community. We’ve participated in many local charities including the Blessings in a Backpack program, Meals on Wheels, The Children’s Network of Southwest Florida, and multiple charitable golf tournaments. We have also provided no-cost roofs for local veterans in Southwest Florida, and a children’s ranch in Central Florida. In 2009 and 2010, Joseph was also the business manager for Knox Academy, a private special education school in Bonita Springs.
Working for one of the best roofing companies in Florida requires a commitment beyond normal expectations. But it’s not just for the benefit of our company; it’s for the benefit of every employee. When we ask for your best, you become a better worker and a better person.
- Be autonomous.
Know your job responsibilities and company protocol regarding your personal job. Act accordingly and with assurance. When facing a difficult problem, be a decision maker and move the project forward according to what has already been laid down as a foundation.
- Respect the chain of command.
Know whom to go through for approval and direction. When an issues surfaces, address it with that person first.
- Check your ego at the door.
Be willing to serve our customers, our vendors, and our co-workers. It should not be beneath you to help with any task. We are all on the same team, so if the company does well, we will all do well. Consider the needs of others before your own. Always be aware of how your decisions affect others.
- Practice blameless problem solving.
Look for win/win solutions. Focus on the solution instead of the problem Ask the question “How can I fix this?” “How can this be made better, faster, and more efficient?” Don’t drive the racecar with a flat tire! Never be afraid to think outside the box. Innovations are almost always created by necessity.
- Take responsibility for your job.
Ask for what you need. Follow-up on everything. You own your success; only poor performers blame others for failures.
- Listen generously.
There is nothing more frustrating than not being heard or being dismissed. Listen. Take your hands off the keyboard, put your cell phone down and listen. Learn to see a situation from another person’s perspective. Only formulate a response when you’ve fully understood what the other person was trying to communicate.
- Write and speak clearly and directly.
Always use the simplest explanation. Verify your communication was received and understood. Repeat back what has been said to you so there is mutual acknowledgement of what has been said.
- Appearance counts.
People judge you in the first 4 seconds they meet you! Our office attire is business casual, and our sales and field people will wear shirts with our company brand. Your shoes are important! Keep them in good condition.
- Be on time and honor commitments.
If you have to change a commitment, notify others early and agree upon a new commitment to be honored.
- Practice excellence as a way of life.
Take pride in your work, be organized and clean, take the extra time to do things right the first time, double check your work, and proofread everything. Accuracy is a reflection of us all.
- Customer care is everyone’s job.
It is important to do the best and right thing for our customers. This protects our reputation as a company. Our reputation is worth more than money. Make decisions that reflect how much we value long-term relationships.
- We succeed or fail as a team.
Cheer each other on in wins. Behave with honor in conflict. Offer appreciation and acknowledge excellence. Offer enthusiastic support to your coworkers.
- Exhibit respectful behavior.
Everyone in our company will exhibit respectful behavior towards coworkers, managers, and customers. Respectful behavior includes politeness, kindness, friendliness, patience and proper observation of all other protocols.
- Obtain all necessary information.
Be quick to ask questions for clarification and be slow to draw conclusions until you have all the information. Partial information usually leads to faulty conclusions.
- Look ahead and anticipate.
Planning for future possibilities—and addressing them today—helps us avoid the mistakes and costs resulting from emergency actions. Your lack of planning should not cause an emergency for everyone else.
- Set and ask for expectations.
Be clear about what you expect to happen in any given circumstance and what is expected of you. Be a creator of mutually understood expectations.
- Be where you are.
Leave your personal issues at the door and don’t take your work issues home. Staying focused on work while you are here is imperative to your success and the company’s success. Be fully here during work hours. Be fully at home when you are at home.